I have been taking a good look at Sharepoint recently, many organisations are expressing a great interest in this platform (particularly SP2010) either as a complement to existing arrangements or an outright replacement.
I am currently investigating its suitability but can already see some potential given Office 2010 and Office Communicator integration and how you can virtually instantly make contact with document authors from the properties screen. So I can imagine how much better document sharing and collaboration might be with SharePoint given a little bit of insight from Office 2010 alone.
The general consensus seems to be that thankfully many core functions of document and records management are now within SP 2010 where they were lacking in 2007. The UI is improved, metadata better supported, retention policy is better implemented.
I already have a SP 2007 VHD setup at home and can see the document management side coming through it, but it is somewhat more restricted than other platforms I have used. I look forward to continuing my investigative work on this and hopefully getting my hands on with a SP 2010 platform soon either at work or at home.
Monday 19 July 2010
Wednesday 7 July 2010
Retention of telephone conversations and their file format
This is an interesting issue that I am looking to address. How long should telephone conversations be kept?
A data protection principle is that information should be kept for no longer than necessary.
RM principles suggest you maintain records dependent upon their content/function for as long as is required. These principles are format independent so you do not look to apply the same one size fits all rule to a "format". For instance we do not keep all emails for x period of time, if the email is a contractual arrangement - it is kept as a contract record. An email about arranging a lunch is not kept beyond the event, it can be deleted straight away.
The same should be applied to phone recordings but if it is not possible to do classify calls, what should be done? It looks like a one-size fits all approach will have to be taken - 1 year, 6 months, 30 days - what fits best?
File format is interesting as well, in this instance .WAV files are generated - wouldn't an MP3 be more open and accessible, particularly for those who do not operate Windows systems?
A data protection principle is that information should be kept for no longer than necessary.
RM principles suggest you maintain records dependent upon their content/function for as long as is required. These principles are format independent so you do not look to apply the same one size fits all rule to a "format". For instance we do not keep all emails for x period of time, if the email is a contractual arrangement - it is kept as a contract record. An email about arranging a lunch is not kept beyond the event, it can be deleted straight away.
The same should be applied to phone recordings but if it is not possible to do classify calls, what should be done? It looks like a one-size fits all approach will have to be taken - 1 year, 6 months, 30 days - what fits best?
File format is interesting as well, in this instance .WAV files are generated - wouldn't an MP3 be more open and accessible, particularly for those who do not operate Windows systems?
Subscribe to:
Posts (Atom)